Frequently Asked Questions
- Why can’t I see the delivery date I want?
To keep things fresh and interesting, our Signature Bouquet designs change every 7 days. With the exception of bank holidays and Christmas, these designs are available Saturday – Friday and we update the website with the new designs after 3.30pm every Thursday. If you can’t see the date you’re looking for, you can order in advance using Book Ahead and we’ll send you an email to choose your design once they’re available. We don’t offer Book Ahead on some of our homegrown products as we don’t always know what will be available until we harvest them. - Do the names of the bouquets appear anywhere with the flowers?
No that’s just a bit of fun for us! We never include any order details with the actual flowers. - Are all of your flowers homegrown?
The short answer is no but the long answer is, it depends what time of year it is. We have flowers blooming on our farm from roughly March-November (the length of the season depends on the weather we’ve had!) Our aim is to use as many homegrown flowers for as long as possible throughout our season and to improve on this year on year. During our season our products are clearly marked with stickers that say when something is 100% homegrown or uses some homegrown stems. Alas, we do live in Britain, so it’s not possible for us to grow flowers all year round, so for us to be able to offer bouquets all year, once our season is over, or once we don’t have enough homegrown flowers to make a full bouquet, we import stems from where flowers grow plentifully in winter. You can read more about this here. - Do you deliver 7 days a week?
Why yes, we do. The only exceptions to this are English bank holidays. We cannot deliver flowers on these days as our delivery partner does not collect from us or deliver on bank holidays. - Do you deliver to all of the UK?
We deliver to almost all of mainland Britain. The only places we are not able to offer next-day delivery to are North Scotland, Scottish Highlands, Northern Ireland, Isle of Wight or any other island. We can offer a two day service to these places if you drop us an email to enquire, however this is at our discretion. - Do you offer time slots for deliveries?
You will receive an email (to the email address provided when you ordered) usually by 11am on the morning of your delivery with a one-hour time slot from our third party courier, DPD. Unfortunately we cannot change this time slot. Please don’t respond directly to those emails, these will go to DPD, not us! - What if the recipient isn’t in to take their flowers?
When you receive your email from DPD with your delivery time, you can track your delivery and manage your special delivery instructions via this email. The flowers must be delivered on first attempt as they are perishable so please advise what to do with the flowers if nobody is in. If these aren’t provided the delivery courier will use their best judgement as to where to leave the flowers. - Do you do re-deliveries?
Because flowers are a perishable product, we do not offer a re-delivery with a replacement bouquet if DPD have been unable to deliver your flowers after two attempts. It is the customer’s responsibility to provide an accurate delivery address that is able to receive flowers. Our flowers have hydration with them to last 48 hours, so if for any reason your flowers are not able to be delivered on first attempt, DPD will try again once more the next day and we expect our flowers to still look good on delivery. After this point, perishable products will get sent back to us to be composted. - Do you use imported flowers as well as homegrown?
Yes we do. Since we started growing our own flowers in 2021 it has been our mission to use as many of our homegrown flowers in our products as possible. In order for us to offer bouquets out of season we import flowers via our supplier in Holland from places where they grow plentifully throughout winter. We also supplement with imported flowers when necessary to ensure our bouquets are always the same size and excellent value for money as our customers would expect, regardless of the seasonal availability of our Cornish-grown flowers. We are always transparent about where the flowers in each particular product comes from (you can view this information underneath the product title on the checkout page). - Do I get to choose my bouquet if I’ve ordered Book Ahead?
If you are ordering a Signature Bouquet for the current week, you’ll be able to choose from our two bouquet designs. If you are placing a Book Ahead order, you can either select the option to choose your bouquet once the designs are available, or for a discounted price you can select the option to let us choose for you. Subscribers automatically get given the option to choose their bouquet if they would like, but if you would like us to choose, simply don’t submit your choice and we will select one on your behalf. - When do I choose my bouquet?
On a normal week (this is subject to change, for example, after bank holidays and Christmas), we update the website with our new designs on a Thursday afternoon, after which we send an email to all Book Ahead and Subscription orders for the next 7 days, asking you to select your preferred design. We encourage you to select your preferred bouquet within 24 hours of receiving this email, to ensure we are able to give you your first choice. - Do you offer Book Ahead for your homegrown Field Flowers?
Our homegrown flowers are highly seasonal and subject to availability – when and how many of them flower is hard to guarantee. For this reason, we don’t currently offer advance orders for these products in case we are unable to fulfill them. If you would like to guarantee flowers on a specific date in advance, we’d recommend our Signature Bouquets. - Are your flowers always exactly as they look in the pictures?
Because we always want our flowers to be as fresh as possible, we restock continuously throughout the week, whether this be our imported flowers or from our field. The same flowers aren’t always available and even flowers of the same variety come in all different shapes, shades and sizes and so we can’t guarantee your bouquet will be 100% identical to the photo. We do strive for this to be the case but when it isn’t possible, it will be the same size and the same colour palette. If a particular flower isn’t available we will replace it with one of equal or greater value. - How does the loyalty card work?
You need to set up an account to use our loyalty card scheme. For every full-price product you purchase, you earn a stamp on your loyalty card (a regular bouquet and a large bouquet are both equal to one stamp). Once you’ve earned 5 stamps, you can claim a free purchase up to the value of £44 (equivalent to a regular signature bouquet, the difference will need to be paid if your purchase comes to more than this). Excludes subscriptions. Please note that redeeming a full loyalty clears it and you will start again, regardless of whether your sixth purchase was to the value of £44. - How do I claim my free purchase?
Make sure you’re logged in to your account. Start an order as normal and once you get to the payment section in the checkout you will have the option to click the button USE LOYALTY CARD. This will reduce the value of your order by £44, excluding any delivery charges. Complete your checkout as normal. - What does it mean to be a B Corp?
In February 2023 we became the only B Corp certified florist in Europe. Certified B Corporations, or B Corps, are companies verified by B Lab to meet the highest standards of social and environmental performance, transparency, and accountability. Businesses go through a grueling assessment – which in our case took over a year and a half – to analyse the different facets of their organisation and their strengths and weaknesses when it comes to each of these factors. Scores are attributed to each area and then combined to see whether the total score meets the B Corp threshold. - What does it mean to be carbon neutral?
In October 2021 Petalon became certified as both a carbon neutral company and a supplier of carbon neutral products. ClimatePartner helps us calculate all of the business’s emissions. With the calculations made we chose two projects to offset the carbon we are currently producing (plus an extra 10%, for good measure). In Britain we’re supporting a variety of afforestation programs across the country while in Nicaragua we’re supporting the planting of native giant clumping bamboo.
Subscription FAQs
- Do I still get to choose my flowers?
For Signature Bouquets, yes. Just like a normal order, you will receive an email a few days before your delivery is due, asking for your bouquet selection. For Field Flowers subscriptions, we will send our selection of the best seasonal flowers on the farm. - How and when do I pay?
You will be asked for your card details when you set up a subscription. Payment for the first delivery will be made upfront, when you set up your subscription. Your next payment and all subsequent payments will be taken 7 days before your next delivery is due until your subscription is cancelled. - How do I cancel my subscription?
Simply log in to your account and go to Subscriptions. Select the subscription you would like to cancel and click on CANCEL. If this is done with fewer than 7 days’ notice, you will receive and be charged for your next delivery and your subscription will be cancelled after that. To reactivate your subscription, simply click the REACTIVATE button. - How can I amend my subscription details?
Please email us at [email protected] for any amendments and we’ll be happy to help! Amendments need to be made with more than 7 days’ notice before your next delivery, any amendments made after that time will take effect after your next delivery has been made.
